Privacy Policy

We collect information you give us directly. That includes your name, phone number, email address, and service address when you call, fill out a form, or request a quote for burst pipe repair.

We also collect details about your plumbing issue - like the location of the leak, the type of pipe, and any access notes - so our technicians can arrive prepared.

When you visit our website, we automatically collect some technical data. This includes your IP address, browser type, device type, pages you visit, and the time of your visit.

We use your contact details to schedule your repair, send updates, and follow up after the job is done. If you call us, we use your phone number to reach you about your appointment.

We use your service address to send our team to the right place and to check for any local permits or requirements.

We use website data to understand how people find us and to improve our site. We do not sell your personal information to anyone.

Our website uses cookies - small text files stored on your device - to remember your preferences and keep the site running smoothly.

We also use cookies to see which pages are popular and how visitors move through our site. You can turn off cookies in your browser settings at any time, though some parts of the site may not work as well.

We do not use cookies to collect sensitive information like your payment details.

We use third-party analytics tools, such as Google Analytics, to track website traffic and understand how visitors use our site. These tools collect anonymous data like page views and session duration.

We may also use third-party scheduling or communication tools to manage appointments and send text or email updates. These providers only access your information to perform services on our behalf.

We do not allow third parties to use your personal information for their own marketing.

We share your information only when needed to complete your repair. That means our technicians, dispatchers, and trusted service partners - like a supplier or a permit office - may see your details.

We may disclose information if required by law, such as in response to a court order or to protect the safety of our team or others.

We never sell, rent, or trade your personal information to outside companies for marketing purposes.

We keep your information for as long as we need it to provide service and meet legal requirements. That usually means keeping job records for several years after your repair.

When we no longer need your information, we securely delete or destroy it.

If you ask us to delete your data, we will do so unless we are required by law to keep it.

We take reasonable steps to protect your information from loss, theft, and unauthorized access. This includes using secure servers, encryption where appropriate, and limiting access to only those who need it.

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

If we ever become aware of a data breach that affects you, we will notify you as required by law.

You have the right to ask us what personal information we hold about you and to request a copy.

You can ask us to correct any inaccurate information or delete your data, subject to legal requirements.

You can opt out of marketing emails or texts at any time by contacting us or using the unsubscribe link in our messages.

To exercise any of these rights, call us at 144298564 or send us a message through our website.

Our services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this page periodically to stay informed about how we protect your information.